The Quality Service Steering Committee was formed in October 1997 by Rhode Island College President John Nazarian. The Committee was initially named the Customer Service Satisfaction Steering Committee, but the name was changed before November 3, 1997. As of April 2000, the Committee organized the training of at least 470 faculty/staff members and students in customer service with the assistance of five service trainers.
The collection contains correspondence, reports, and workshop documents of the Quality Service Steering Committee. Correspondence between committee members, administrators, and quality service trainers, such as Katherine Carey Baker. Several workshop training documents assumed to have been used in the training program are included. A report was presented April 2000, comparing the results of the Committee’s program with its stated goals, which were surpassed.
The collection contains correspondence, reports, and workshop documents of the Quality Service Steering Committee. Correspondence between committee members, administrators, and quality service trainers, such as Katherine Carey Baker. Several workshop training documents assumed to have been used in the training program are included. A report was presented April 2000, comparing the results of the Committee’s program with its stated goals.
The collection is open for research.
Rhode Island College. Presidential Committees and Task Forces. Quality Service Steering Committee records, CA-0091, Special Collections, James P. Adams Library, Rhode Island College.
The collection was arranged in original order.
The collection was in the holdings of Special Collections prior to 2019.
The collection was described under the supervision of Digital Archivist and Special Collections Librarian, Veronica L. Denison by Special Collections intern Kevin Eian Bennett in 2025.
The collection has not been digitized and is not available online.